This is the privacy statement of Ambassador Residential Limited and it explains how we collect and use personal information about you on our website.
This website www.ambassador-homes.co.uk is owned and operated by Ambassador Residential Ltd. References to “we,” “us,” our,” or “the website” are references to Ambassador Residential Ltd.
We are committed to safeguarding the privacy of users to our site and we will only use the information that we collect about you lawfully and in accordance with all applicable data protection laws.
We may collect, use and store different types of personal information about you, which we have grouped together as follows:
| Contact details | Name, date of birth, email address and telephone number |
| Contractual information | Information obtained by providing our services to you |
| Marketing data | Details about your preferences in receiving marketing communications from us |
| Other types of personal data, including special categories of personal data | Some types of personal data are defined as special. We will only collect and use these types of data if the law allows us to. You will be asked for explicit consent for such data and there is no obligation to provide it. This could include: Racial or ethnic origin, Religious or philosophical beliefs, Sexual orientation, Health data including gender |
| Types of personal information | Description |
|---|
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site.
You can set preferences regarding the way in which Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of third party vendors’ use of cookies by visiting the Network Advertising Initiative opt out page.
We may also send electronic marketing communications to you directly (if we have your consent to do so). You can opt out of receiving such marketing communications at any time.
Our website uses Google Analytics and Google Ads to track user behaviour when spending time on this site and for remarketing purposes to serve ads online to previous visitors.
Third-party vendors, including Google, use cookies to serve ads based on a user’s past visit to the Ambassador site. Ads can be served to you as you continue to browse online and visit other sites across the Internet. Ads may be specific to actions that you have taken on the site, e.g. if you have completed an enquiry form.
You can opt out of being served ads by re-configuring your Google Ad Settings or by visiting the Network Advertising Initiative opt out page.
We may collect personal information about you from the following sources:
If you reserve one of our properties, we may pass your personal information on to any or all of the following parties:
We will not retain your personal information for longer than is necessary for the purpose for which the information was collected.
More specifically, if you enquire about one of our developments and do not subsequently purchase a property, we will destroy your personal data once the development has completed.
If you do purchase one of our properties, we will keep your personal data on file for such periods as are required for warranty and insurance purposes. In general we will hold your personal data for a minimum of ten years.
Where we use your personal information for marketing purposes we will retain your personal information for so long as we have your consent to do so (where we use your personal information with your consent in order to send you marketing messages – email or SMS) or, in other cases, for so long as we have a legitimate business or commercial reason to do so (unless you ask us to stop).
Access to your information – You have the right to request a copy of the personal information about you that we hold.
Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information – You have the right to ask us to delete personal information about you where:
Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.
Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don’t want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Automated processing – if we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you
Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Please contact us using the details set out in the Contact section if you wish to exercise any of these rights.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
This privacy statement was last updated in October 2023.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@ambassador-group.co.uk
We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:
Online: https://ico.org.uk/global/contact-us/email/
By phone: 0303 123 1113
By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF